Gandalf reads customer emails, checks Shopify, processes refunds, and replies — all without human intervention.
Every email goes through the same pipeline. No manual routing, no rules engine, no human in the loop.
Fetches email, pulls Shopify orders, subscriptions, tracking, and prior conversations.
Classifies intent with confidence scoring. Picks a template or generates a custom reply.
Sends the reply, processes refunds, pauses subscriptions, fires Discord alerts.
Paste a customer email below — or pick an example — and see how Gandalf would handle it.
Gandalf handles cancellations, refunds, shipping questions, subscription changes, and everything in between — autonomously.
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